Skip to content
Home / Roles / IT & digital

IT & digital

IT manager

You run IT for the site: services, budget, assets, licences, continuity and the helpdesk service level.

Open in the task finder
IT helpdesk / support technicianNetwork & systems administratorOT / SCADA / PLC systems supportCybersecurity officer

Routine

Daily

  • Major incidents and escalations

Weekly

  • Change requests review

Monthly+

  • SLA, availability and budget review

Your kit, task by task

  • IT asset registerMonthly · Template
    LiveOpen
  • Helpdesk SLA reviewMonthly · Calculator
    LiveOpen
  • IT downtime cost estimateMonthly · Calculator
    LiveOpen
  • Uptime and availability SLAMonthly · Calculator
    LiveOpen
  • Software licence trackerQuarterly · Template
    LiveOpen
  • IT budget plannerAnnual · Template
    LiveOpen
  • Business continuity & DR planner (RTO / RPO)Annual · Template
    LiveOpen
  • IT / OT change requestWhen it happens · Template
    LiveOpen

Top pains and how to handle them

Frameworks treated as certificates

NIST CSF, CIS Controls, ITIL and ISO/IEC 27001 are cited as descriptions only; using these tools is not compliance.

Passwords or keys typed into forms

These tools never ask for real passwords, keys or personal data; record names of systems and owners only.